Salesforce is cutting approximately 1,000 employees, with cuts concentrated in areas where its Agentforce AI product can replace human support teams. This is one of the most direct examples of a company eating its own cooking: Salesforce built an AI agent product, and now it is using that product to justify replacing its own workers.
The cuts span marketing, product management, and data analytics teams. Salesforce has been through multiple rounds of layoffs since 2023, and the workforce has shrunk significantly from its peak. CEO Marc Benioff has been one of the most vocal proponents of AI agents replacing human workers, and the company's internal cuts align that rhetoric with action.